Terms of service

TERMS OF SERVICE

Last Updated: 17 December 2025

Welcome to Oud Aruma. By accessing or using our website (oudaruma.com) and purchasing our products, you agree to be bound by these Terms of Service.

1. General Terms

By using this website, you confirm that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into binding contracts
  • You will use this website in accordance with these Terms of Service
  • All information you provide is accurate and complete

2. Products and Services

  • All products are subject to availability
  • We reserve the right to limit quantities purchased per person or order
  • Product descriptions, images, and prices are subject to change without notice
  • We make every effort to display product colors and images accurately, but we cannot guarantee that your device's display will accurately reflect the actual product color
  • All perfume products are for external use only

3. Pricing and Payment

  • All prices are listed in British Pounds (GBP) unless otherwise stated
  • Prices include VAT where applicable
  • We reserve the right to change prices at any time without prior notice
  • Payment must be received in full before orders are processed
  • We accept major credit cards, debit cards, PayPal, and other payment methods as displayed at checkout

4. Orders and Order Acceptance

  • Placing an order constitutes an offer to purchase
  • We reserve the right to refuse or cancel any order for any reason
  • Order confirmation does not constitute acceptance of your order
  • We will send you an email confirming shipment, which constitutes acceptance
  • If we cancel your order after payment, we will issue a full refund

5. Shipping and Delivery

  • Shipping times and costs are estimates and not guaranteed
  • Risk of loss and title for products pass to you upon delivery to the carrier
  • We are not responsible for delays caused by customs, weather, or carrier issues
  • See our Shipping Policy for complete details

6. Returns and Refunds

  • Returns must comply with our Return & Refund Policy
  • Opened perfume products cannot be returned due to hygiene regulations
  • Refunds will be processed to the original payment method
  • See our Return & Refund Policy for complete details

7. Intellectual Property

  • All content on this website (text, images, logos, designs) is owned by Oud Aruma or our licensors
  • You may not copy, reproduce, distribute, or create derivative works without our written permission
  • Product names and descriptions are for reference only and do not imply endorsement by original brand owners
  • "Inspired by" products are our own interpretations and are not affiliated with the original brands

8. User Accounts

If you create an account:

  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities under your account
  • You must notify us immediately of any unauthorized use
  • We reserve the right to terminate accounts that violate these terms

9. Prohibited Uses

You may not use this website to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful code or viruses
  • Engage in fraudulent activity
  • Harass or harm others
  • Attempt to gain unauthorized access to our systems

10. Limitation of Liability

To the fullest extent permitted by law:

  • Oud Aruma is not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid for the product
  • We do not guarantee uninterrupted or error-free website operation
  • We are not responsible for third-party websites linked from our site

11. Indemnification

You agree to indemnify and hold Oud Aruma harmless from any claims, damages, or expenses arising from:

  • Your use of our website
  • Your violation of these Terms
  • Your violation of any third-party rights

12. Product Safety and Allergies

  • Perfume products may contain allergens
  • Perform a patch test before full application if you have sensitive skin
  • Discontinue use if irritation occurs
  • Keep products away from children and pets
  • For external use only - do not ingest

13. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the modified terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

16. Contact Information

For questions about these Terms of Service:

  • Email: oudaruma@gmail.com

17. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between you and Oud Aruma.