Shipping policy
SHIPPING & DELIVERY POLICY
Last Updated: 17 December 2025
At Oud Aruma, we strive to deliver your luxury perfumes quickly and safely across the UK and internationally.
Shipping Locations
We currently ship to the following countries:
- United Kingdom (Domestic)
- Europe: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, Spain, Switzerland
- International: Australia, Canada, Hong Kong, Israel, Japan, South Korea, Malaysia, New Zealand, Singapore, United Arab Emirates, United States
Processing Time
- Orders are processed within 1-2 business days (Monday-Friday, excluding UK bank holidays)
- Orders placed on weekends or holidays will be processed the next business day
- You will receive an email confirmation with tracking information once your order ships
Delivery Timeframes
UK Domestic Shipping:
- Standard Delivery: 2-4 business days
- Express Delivery: 1-2 business days (available at checkout)
European Shipping:
- Standard Delivery: 5-10 business days
- Customs clearance may add 1-3 additional days
International Shipping:
- Standard Delivery: 7-15 business days
- Delivery times may vary depending on customs clearance and local postal services
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination country
- Order weight and size
- Selected shipping method
Free Shipping:
- UK Orders: Free standard shipping on orders over £50
- International Orders: Free shipping on orders over £100
Order Tracking
- All orders include tracking information
- You will receive a tracking number via email once your order ships
- Track your order through the carrier's website or your Oud Aruma account
Customs, Duties & Taxes (International Orders)
- UK to EU: Customers are responsible for any customs duties, taxes, or import fees
- International: Additional charges may apply depending on your country's regulations
- These fees are not included in our shipping costs and are the customer's responsibility
- Contact your local customs office for more information
Shipping Restrictions
Please note:
- We cannot ship to PO boxes or military addresses
- Some remote areas may require additional delivery time
- Perfume products are subject to shipping regulations and may have restrictions in certain countries
Delayed or Lost Shipments
If your order is delayed or lost:
- Check the tracking information for updates
- Contact the carrier directly for assistance
- If the package is lost, contact us at oudaruma@gmail.com within 30 days
- We will work with you to resolve the issue (replacement or refund)
Incorrect Address
- Please ensure your shipping address is correct before completing your order
- We are not responsible for orders shipped to incorrect addresses provided by the customer
- Address changes must be requested within 24 hours of placing your order
Damaged Shipments
If your order arrives damaged:
- Take photos of the damaged packaging and product
- Contact us immediately at oudaruma@gmail.com
- We will arrange a replacement or refund
Contact Us
For shipping inquiries:
- Email: oudaruma@gmail.com